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Roles and Visibility

Admins manage the firm and see Private clients; Members access Firm-shared clients. Set visibility when creating or editing a client.

RoleTypical access
AdminFirm settings, team invites, all clients including Private
MemberFirm-shared clients assigned or visible to members
SettingWho can access
PrivateOwner and firm admins
Firm-sharedAll firm members

When creating a client, the UI explains: Private: only you and firm admins. Firm-shared: all firm members.